Help
1. Ordering & Payment
How to place an order
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Browse Products – Explore our collections and click on the item you’d like to buy.
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Select Options – Choose your preferred size, color, or style (if available).
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Add to Cart – Hit the “Add to Cart” button to save the item for checkout.
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View Your Cart – Click the cart icon in the top corner to review your items.
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Proceed to Checkout – When ready, click “Checkout.”
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Enter Shipping Details – Fill in your delivery information.
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Choose Payment Method – Select your preferred payment option (credit card, PayPal, etc.).
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Place Order – Review your order summary and click “Complete Order.”
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Order Confirmation – You’ll get an email with your order details and tracking information once it ships.
Accepted payment methods
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Credit and debit cards:
American Express, Diner's Club, Discover, Mastercard, Visa
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Accelerated checkouts:
Apple Pay, Google Pay, Shop Pay
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Payment Security & Safety Tips:
We use secure checkout – All payments are processed through trusted gateways with SSL encryption, so your information stays safe.
Look for “https://” – Always make sure the website URL starts with https:// (that’s the lock icon in your browser) before entering payment details.
Use trusted payment methods – We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure options.
Never share your info – We’ll never ask you for your password, PIN, or full card details via email, text, or social media.
Shop on your own device – For best security, place orders from your personal device and avoid public Wi-Fi when entering payment info.
Monitor your account – After purchase, check your bank/PayPal statement for confirmation and report anything unusual right away.
Buyer protection – Payments made through PayPal, Shop Pay, and credit cards include extra layers of protection against unauthorized use.
Returns & Exchanges
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Return eligibility
Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the
customer.
The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
Except for items that were damaged when purchased, items may be
"open box" but must be unused, undamaged, and complete with all original packaging.
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Step-by-step return process
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Go to Freshdecor.us website and find the customer accounts
Log in using your email address associated with your order. You will receive a one-time verification code via email to enter (no password needed)
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Once logged in, navigate to your Order History
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Select the order containing the item(s) you want to return
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Choose the item(s) you want to return and provide a reason for the return
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Submit the return request
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You will receive an email notification about the status of your return request, including instructions on how to send the item back if approved
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Exchange options
For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at Freshdecor.inc@gmail.com to obtain a return authorization.
Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
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Refund/Exchanges timelines
Refunds or Exchanges will only be accepted 30 days after the delivery date
Contact Us
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Live chat, & Email: Freshdecor.inc@gmail.com
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Average response times: Max 2 Hours
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Social media support: DM Any Page for Help